Frequently Asked Questions
Where can we get recharge vouchers?
MTL recharge vouchers are available on NBM ATMs, Mo626 , NBS Bank ATMs and in all MTL service Centres.
Failure to recharge and calling out
Please call 191 from any landline or send an email to support@MTL.mw you will be assisted accordingly.
What happens when my data bundle expires?
Upon expiry, the resources are deleted and cannot be recovered
MTL prepaid short codes and their use
Dial 210:
0 is Balance Enquiry
1 is Abbreviated Dialing service
2 is Outgoing Call pin management
3 is Phone Top up
4 is Language Setting
What number do I call if I have an issue?
You can get in touch with our Call Centre through the following channels
- Dial 191 from any landline.
- Send a message through WhatsApp to 01 686 191 Â
- Send an email to Support@mtl.mw
For BusinessNET and BusinessCONNECT please call our Network Operations Centre on 01 873 993