Frequently Asked Questions
Where can we get recharge vouchers?
MTL recharge vouchers are available on NBM ATMs, Mo626 , NBS Bank ATMs and in all MTL service Centres.
Failure to recharge and calling out
Please call 191 from any landline or send an email to support@MTL.mw you will be assisted accordingly.
What happens when my data bundle expires?
Upon expiry, the resources are deleted and cannot be recovered
MTL prepaid short codes and their use
0 is Balance Enquiry
1 is Abbreviated Dialing service
2 is Outgoing Call pin management
3 is Phone Top up
4 is Language Setting
What number do I call if I have an issue?
You can get in touch with our Call Centre through the following channels
- Dial 191 from any landline.
- Send a message through WhatsApp to 01 686 191
- Send an email to Support@mtl.mw
For BusinessNET and BusinessCONNECT please call our Network Operations Centre on 01 873 993