MALAWI TELECOMMUNICATIONS LIMITED

       PRIVACY POLICY

Malawi Telecommunications Limited is committed to providing quality services to you and
this policy outlines our ongoing obligations to you in respect of how we manage your Personal
Information in compliance with applicable laws and regulatory requirements.
This policy governs the way in which we collect, use, disclose, store, secure and dispose of
your Personal Information.

What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses and phone
numbers.
This Personal Information is obtained in many ways including interviews, correspondence,
phone, email, our website, as well as other publicly available sources and third parties. We
don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you,
providing information to our clients and marketing. We may also use your Personal Information
for secondary purposes closely related to the primary purpose, in circumstances where you
would reasonably expect such use or disclosure. You may unsubscribe from our
mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain
to you why we are collecting the information and how we plan to use it.

Sensitive Information
Sensitive information can include an individual’s racial or ethnic origin, political opinions,
membership of a political association, religious or philosophical beliefs, membership of a trade
union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law or court order.

Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from
you. However, in some circumstances we may be provided with information by third parties. In
such a case we will take reasonable steps to ensure that you are made aware of the
information provided to us by the third party.

Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the
following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law or court order.

Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained,
we will take reasonable steps to destroy or permanently de-identify your Personal Information.
However, most of the Personal Information is or will be stored in client files which will be kept
by us for a minimum of 7 years.

Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it,
subject to certain exceptions. If you wish to access your Personal Information, please contact
us in writing.
Malawi Telecommunications Limited will not charge any fee for your access request but may
charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before
releasing the requested information.

Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps
to make sure that your Personal Information is accurate, complete and up-to-date. If you find

that the information we have is not up to date or is inaccurate, please advise us as soon as
practicable so we can update our records and ensure we can continue to provide quality
services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:

Lunjika House, Moi Road, Blantyre, MALAWI
customercare@mtl.mw
+265 1846977

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