Privacy Policy for MTL Anywhere Softphone

Privacy Policy for MTL Anywhere

Thank you for choosing MTL Anywhere! We are committed to protecting your privacy and ensuring a secure experience while using our VoIP softphone. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using MTL Anywhere, you agree to the terms described below.

  1. Information We Collect:
  • Account Information: To use MTL Anywhere, you will need an account. We collect and store Know Your Customer (KYC) information as required by and in compliance with the Communications Act 2016. We may also collect other information such as your username, email address, phone number, profile picture, location, language preferences, and other information required for you to use MTL Anywhere conveniently.
  • Call Data: We process and store data related to your voice and video telephony calls, including call duration, participants, and timestamps, to enhance service quality and for billing purposes.
  • Images: to deliver video communication, the app will access your camera and transmit images to the other party.
  • Contact Lists: to enable you to call your contacts, we will ask your permission to access your contacts and the app will in some situations, upload this information to our servers to enable you to call those contacts. In other scenarios, only the contact list will be accessed.
  • Content: If your app supports messaging services, we will transmit the messages you send and receive, which may involve sending images, files, videos, and other content you choose to attach to these messages
  • Usage Data: we will collect usage data such as crashes and other behaviour to improve our app and its service, including phone type, GPS location, language, IP address and other settings.
  1. How We Use Your Information:
  • Service Improvement: We use collected data to enhance and optimise MTL Anywhere’s performance, features, and user experience.
  • Communication: We may use your contact information to send important updates, announcements, or respond to your inquiries.
  • Security: Your information is crucial for ensuring the security and integrity of our services, detecting and preventing fraud or abuse.
  1. Data Sharing:
  • Third-Party Service Providers: We may share your information with trusted third-party service providers to assist us in delivering and improving our services. These providers adhere to strict data protection standards as set in the Data Protection Act 2024.
  • Legal Compliance: We may disclose your information if required by law, or to protect our rights, property, or safety, and that of our users. All data processing, storage and sharing complies with the provisions of the Data Protection Act 2024.
  1. Your Choices:
  • Account Controls: You can manage and update your account information through the MTL Anywhere settings.
  • Communication Preferences: Opt out of non-essential communications by adjusting your notification preferences.
  • Data Deletion: Contact us to request the deletion of your account and associated data.

 

  1. Security Measures:
  • We employ industry-standard security measures to protect your information from unauthorised access, disclosure, alteration, and destruction.
  1. Updates to the Privacy Policy:
  • We may update this Privacy Policy to reflect changes in our practices. Check back periodically for the latest information.
  1. Contact Us:
  • If you have any questions, concerns, or requests regarding your privacy, please contact us at info@mtl.mw or call our Customer Contact Centre at +265 111 686 191. You may also reach us on our Facebook and LinkedIn social media profiles.

By using MTL Anywhere, you acknowledge and agree to the terms outlined in this Privacy Policy. We appreciate your trust in MTL Anywhere and are committed to safeguarding your privacy.

Lunjika House,
Moi Road,
Blantyre

Info@mtl.mw

+265 111 686 191