MALAWI TELECOMMUNICATIONS LIMITED

       PRIVACY POLICY

Malawi Telecommunications Limited (“we,” “us,” “our”) is committed to providing quality
services to you. This Privacy Policy outlines our ongoing obligations to you in respect of how
we manage your Personal Information in compliance with applicable laws and regulatory
requirements.

1. Collection of Personal Information

1.1 What is Personal Information? Personal Information is information or an opinion that
identifies an individual. Examples include names, addresses, email addresses, and phone
numbers.
1.2 How We Collect Personal Information – We collect Personal Information through various
means, including interviews, correspondence, phone calls, emails, our website, publicly
available sources, and third parties. We do not guarantee the privacy policies of authorized
third parties.
1.3 Purpose of Collection – We collect your Personal Information primarily to provide our
services to you, offer information to our clients, and for marketing purposes. We may also
use your Personal Information for secondary purposes closely related to the primary
purpose, where you would reasonably expect such use or disclosure. You may unsubscribe
from our mailing/marketing lists at any time by contacting us in writing.

2. Collection of Personal Information

2.1 Use of Personal Information – When we collect Personal Information, we will explain why
we are collecting it and how we plan to use it, where appropriate and possible.
2.2 Disclosure of Personal Information – Your Personal Information may be disclosed in the
following circumstances:

    •  To third parties where you consent to the use or disclosure.
    •  Where required or authorized by law or court order.

3. Sensitive Information
Sensitive information includes details about an individual’s racial or ethnic origin, political
opinions, religious or philosophical beliefs, trade union membership, criminal record, or health
information. We will use sensitive information only:

    • For the primary purpose for which it was obtained.
    • For a secondary purpose directly related to the primary purpose
    • With your consent.
    • Where required or authorized by law or court order.

4. Third Parties
Where reasonable and practicable, we will collect your Personal Information only from you.
However, in some circumstances, we may receive information from third parties. In such cases,
we will take reasonable steps to ensure you are aware of the information provided to us by the
third party.

5. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss,
unauthorized access, modification, or disclosure. When your Personal Information is no longer
needed for the purpose for which it was obtained, we will take reasonable steps to destroy or
permanently de-identify it. However, most Personal Information is stored in client files, which
we will keep for a minimum of seven years.

6. Access to Your Personal Information
You may access the Personal Information we hold about you to update and/or correct it,
subject to certain exceptions. If you wish to access your Personal Information, please contact
us in writing. We will not charge a fee for your access request but may charge an administrative
fee for providing a copy of your Personal Information. To protect your Personal Information, we
may require identification from you before releasing the requested information.

7. Maintaining the Quality of Your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps
to ensure your Personal Information is accurate, complete, and up-to-date. If you find that the
information we have is not up to date or is inaccurate, please advise us as soon as practicable
so we can update our records and continue to provide quality services to you.

8. Policy Updates
This Privacy Policy may change from time to time and is available on our website.

9. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:

Lunjika House, Moi Road, Blantyre, MALAWI
Email: customercare@mtl.mw
Phone: +265 111846977